Terms & Conditions

These Terms & Conditions (the “Terms”) govern your use of the DOR Architects website, our Project Planner and the client dashboard (together, the “Services”). By submitting a brief or creating an account you confirm that you have read, understood and agree to be bound by these Terms.

DOR Architects Limited (company no. 12692447, registered in England & Wales; registered office 7 Hayes Crescent, London NW11 0DG) trades as DOR Architects and is a RIBA Chartered Practice and ARB registered, with its studio at 7 Hayes Crescent, London NW11 0DG. Architects are regulated by the Architects Registration Board (arb.org.uk) and must follow the ARB Architects Code: Standards of Professional Conduct and Practice.

The Project Planner produces an indicative fee estimate based on the information you provide. Estimates are provisional and do not constitute a fixed quotation or a contract for services. A formal fee proposal will be issued only after an initial video call and a review of the information you provide.

You are responsible for the accuracy of the information you submit. Estimates may change materially if the brief, site conditions, scope or planning constraints differ from the details you have provided.

The articles, guides, borough notes, planning checker, flat capacity checker and other tools on this website give general information only. They are based on national rules and published council guidance at the date shown, which may change, and they cannot take account of your particular property, site or planning history.

This information is not professional advice and not a planning decision. Using the website or its tools does not create a professional relationship or duty of care between you and DOR Architects. Professional advice is given only under a signed written appointment.

You should not rely on this information to start building work, buy or sell property, or make financial decisions. Always check with your local planning authority or appoint a professional to review your project. To the extent permitted by law, DOR Architects accepts no liability for any loss arising from reliance on general information on this website.

The complimentary 20-minute video call is offered without obligation. It is an introductory call to help us understand your project and is not intended as formal architectural advice.

Any appointments booked through the dashboard may be rescheduled or cancelled with at least 24 hours' notice.

You are responsible for keeping your login credentials confidential. We are not liable for losses arising from unauthorised access resulting from your failure to safeguard your account.

Personal data submitted through the Services is processed in accordance with our Privacy Policy (dorarch.com/privacy) and Cookie Policy (dorarch.com/cookies). We only use the information you provide to prepare your brief, respond to enquiries and manage active client projects.

Architectural services are provided only under a separate written appointment (agreement) setting out the scope, fees, stages and terms, in line with the ARB Code. If that appointment conflicts with these Terms, the appointment prevails.

If you are a consumer and enter an appointment at a distance (online, by email or phone) or away from our studio, you have the right to cancel within 14 days without giving a reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to start work within that period, you will pay for services provided up to the date you cancel.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including the right for services to be performed with reasonable care and skill.

If you are unhappy with our service, please email studio@dorarch.com and we will acknowledge your complaint within 10 working days. If it is not resolved, you may refer a concern about professional conduct to the Architects Registration Board, or about a RIBA Chartered Practice to the RIBA.

If you opt in to marketing communications we may send you occasional emails covering studio news, projects and design insights. You can unsubscribe at any time using the link in every email.

All content published on our website — including drawings, photographs, text and isometric graphics — is the copyright of DOR Architects Ltd or its licensors and may not be reproduced without written permission.

Ownership of architectural drawings produced under an executed appointment is governed by the specific engagement contract signed between the client and DOR Architects.

The website and Project Planner are provided on an “as is” basis. To the fullest extent permitted by law, DOR Architects excludes all warranties, express or implied, regarding the accuracy, completeness or suitability of the information provided.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms please contact us at studio@dorarch.com or write to DOR Architects, 7 Hayes Crescent, London NW11 0DG.